Returns & product complaints
The following return and complaint conditions apply to returns from the United States.
Returning regular orders
Please contact customer support of Keystone Dental, Inc. for further information: customersupport@keystonedental.com.
Selected returns & exchanges
Please contact customer support of Keystone Dental, Inc. for further information: customersupport@keystonedental.com.
Product complaints & warranty claims
The Zeramex® guarantee applies to implants and secondary parts. If you wish to complain about a product, please use the following complaint forms.
Please complete the form in full and attach all relevant x-rays and/or clinical images. The products concerned must be sterilised and individually packaged. Complaints must be submitted within 3 months of explantation with a fully completed complaint form. Incomplete complaints or complaints submitted later cannot be considered for replacement.
Return labels for returns from the United States
Please use the following return label if you have not received one.
Keystone Dental, Inc.
154 Middlesex Turnpike
Burlington, MA 01803
United States
