Returns & product complaints
The following return and complaint conditions apply to returns from the EU countries, Switzerland and the UK.
Returning regular orders
Regular orders cannot be returned.
Selected returns & exchanges
Selected items can be returned within 60 days of delivery. After 60 days, products with an expiry date of more than 12 months can be exchanged for a product of the same category. Exchanges of dissimilar implants must be authorised. Please send your return/exchange request to order@zeramex.com or call us on +41 44 388 36 36 (Mon-Fri 08:00-17:00). The customer bears the resulting shipping costs. The general terms and conditions of CeramTec Schweiz GmbH apply. The ALZB of CeramTec Dentalvertriebs GmbH apply to all EU countries.
Product complaints & warranty claims
The Zeramex® guarantee applies to implants and secondary parts. If you wish to complain about a product, please use the following complaint forms.
Please complete the form in full and attach all relevant x-rays and/or clinical images. The products concerned must be sterilised and individually packaged. Complaints must be submitted within 3 months of explantation with a fully completed complaint form. Incomplete complaints or complaints submitted later cannot be considered for replacement.
Return labels for returns from the EU countries, Switzerland and the UK
Please use the following return labels if you have not received one.
For EU countries:
CeramTec Dentalvertriebs GmbH (c/o WeDeclare GmbH)
Gewerbestrasse 17
D-79618 Rheinfelden-Herten
For Switzerland & UK:
CeramTec Schweiz GmbH
Bodenäckerstrasse 5
CH-8957 Spreitenbach
