Product complaints
The following complaint conditions apply to returns from the EU countries, Switzerland and the UK.
Product complaints & warranty claims
The Zeramex® guarantee applies to implants and secondary parts. If you wanto to submit a product complaint, please use the following complaint form.
Please note the following conditions:
- Please complete the form in full and attach all relevant x-rays and/or clinical images.
- The products concerned must be sterilised and individually packaged.
- Complaints must be submitted within 3 months of explantation with a fully completed complaint form.
- Incomplete complaints or complaints submitted later cannot be considered for replacement.
Return labels
Return labels for all EU countries, Switzerland and the UK
Please use the following return labels if you have not received one.
For EU countries:
CeramTec Dentalvertriebs GmbH (c/o WeDeclare GmbH)
Gewerbestrasse 17
D-79618 Rheinfelden-Herten
For Switzerland & UK:
CeramTec Schweiz GmbH
Bodenäckerstrasse 5
CH-8957 Spreitenbach
